TERMS & CONDITIONS

Returns & Refunds

Third Millennium Publishing Limited or associated companies Third Millennium Information Limited or Pardoe Blacker Design (will be also known / stated herewith as “we”, “our”, “us” throughout the given terms & conditions or contract) is a UK business selling goods. Our terms and conditions (“terms”) apply to all our goods transactions and are set out below. Please read our terms carefully. Please also read our Privacy statement regarding personal information provided by you. We recommend that you print the terms out for reference in the future.

1. Business Contact Details

UK address:
Third Millennium Information Limited
2 - 5 Benjamin Street
London
EC1M 5QL
United Kingdom
Registered in England, No.3275565

T: +44 (0)20 7336 0144
F: +44 (0)20 7608 1188
E-mail: info@tmiltd.com
www.tmiltd.com

2. Use of this site

2.1 By accessing and using any part of this site, the visitor/customer (“you”) agrees with us to be bound by these terms. If you do not accept these terms, you may not use this site or access or display any of the information made available to you at this site.

2.2 UK customer’s statutory rights are not affected by any of these terms.

2.3. We reserve the right to refuse the supply of goods and services at our discretion.

2.4 If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be excluded and shall not affect the validity and enforceability of the remaining terms and conditions.

3. Offer and acceptance

A binding contract is formed between you and us when you receive confirmation from us by e-mail, telephone or other agreed means that your order has been accepted.

4. Returns & Refunds

4.1 If you are not completely satisfied with the goods – or are deemed as unwanted or damaged goods

We want you to be totally satisfied with every purchase you make from us. We aim to offer you value and quality. To cancel written notification is required and can be accepted by e-mail, fax, or write to us via the details below within 7 working days of delivery, quoting your order number. Items must not be used and you must take reasonable care of them. We will offer you a refund or exchange within 30 days of you terminating the agreement. You will pay the cost of returning the goods and any subsequent charges deemed acceptable or pertaining to delivery requirements inclusive of administration fees. In special pre–arranged circumstances we may collect the goods for you, however there will be a charge for this service. The address for returned items is as listed in Section 1 Business Contact Details and full notification detailing reasons should accompany the returned goods.

Items can be returned to us provided:

Books are in an unused condition.
Any other item is in its original condition and packaging.
A copy of the invoice note or proof of purchase is included.

Note: When returning goods we recommend that you use a recorded delivery or trackable service, as we are unable to accept responsibility for returns that fail to arrive.

4.2 You lose the right to cancel if:

you have had the goods personalised (for example an authors dedication).
you have opened a sealed publication.
you have damaged the goods once signed and received for.

4.3 If the goods are damaged or faulty

Please examine the goods on delivery in case they are damaged, missing, wrongly supplied or faulty. You must inform us within 30 days of receipt of delivery that the goods are delivered damaged or faulty - we will refund return postage and replacement at our expense. You may inform us by any of the Business Contact Details given in Section 1. Please ensure that the original packaging is kept for examination.

5. Complaints Procedure

We endeavour to respond to all complaints within 7 working days. We will acknowledge receipt of any complaint and give an indication of the timescale expected to resolve the complaint. We will keep you informed regarding the progress of the complaint.

6. Prices, statements, descriptions

6.1. All prices, statements, descriptions on our site are invitations to treat

The price you pay is the price displayed on this website at the time we receive your order apart from the following exception. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

6.2 On occasion and subject to discretionary requirements

‘Special offers / promotions’ may be branded to individual publications and will be given a ‘life’ period. Any order placed outside of the given ‘life’ period for the publication as stated will be subject to the full ‘List’ price.

6.3. Website pricing and indication of price

All prices displayed on the website are given in Pounds Sterling and are inclusive of any VAT.

Note: All costs are clearly displayed on the site including the cost of carriage and orders may be changed or cancelled before final submission.

Foreign customers should check with their bank or credit/debit card company for the exact exchange rate and any additional costs that may be incurred following a transaction in Pounds Sterling.

7. Payment Options

7.1 On-line payment by all major credit and debit cards

We accept on-line payment with the following cards:

Credit Cards

American Express
MasterCard
Visa

Debit Cards

Maestro
Switch
Solo
Visa Delta

We reserve the right to decline any credit or debit card including major ones.

Payment by card may be made by entering the card details on the secure payment screen.

We are unable to despatch goods until payment had been cleared or authorised. Payment will be processed on the day you place your order.

7.2. Payment by cheque or postal order

If you wish to pay by cheque or Postal Order simply select payment by personal cheque when you reach the payment screen. When you receive confirmation of the order from us send a cheque or Postal Order made payable to Third Millennium Information. Please write your order number and name/address on the reverse of the cheque. Your order will be despatched once the cheque has cleared.

7.3. Forthcoming titles

Your payment for a forthcoming title will be processed on the same day you place your order. Full details on planned publishing dates can be found on the individual book details page.

8. Goods are subject to availability

Books and other products offered for sale have a limited life span and may either be re-printing or out-of-print. Whilst we endeavour to provide the best information on product availability and stock availability, occasionally goods become unexpectedly out-of-print or unavailable. In the event that we are unable to supply the goods or services, we will inform you as soon as possible (normally the same working day). A full refund will be given where you have already paid for the goods or services.

9. Delivery times, options, deadlines and guarantees

9.1 Delivery Options

The website lists all delivery options available.

United Kingdom:

Packet post orders are delivered within 3-5 days of despatch. Courier is a premium rate service delivered within 48 hours of despatch.

Continental Europe:

Surface mail orders are delivered within 2-4 weeks of despatch. Airmail is a premium rate service delivered within 4-5 days of despatch.

USA:

UPS / FedEx orders are sent via our US distributor and delivered within 3-4 days of despatch.

Rest of World:

Surface mail orders are delivered within 6 weeks of despatch. Airmail is a premium rate service delivered within 5-7 days of despatch.

9.2. Delivery timescale

We will endeavour to deliver all orders as specified in your chosen method of delivery and subject to payment clearance. If an item is temporarily out of stock and despatch is anticipated to be greater than 28 days, we will contact you to arrange a new delivery date. At this time you will be given the opportunity to cancel the order.

10. Online security

All reasonable precautions will be taken to ensure the details of your order and payment remain secure. However, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

Our site uses a sophisticated combination of secure environments, coupled with state of the art technology to keep your personal details secure. If you have any questions regarding on-line security please e-mail us at security@tmiltd.com.

11. Your personal details

We have a privacy statement for all our clients. Click here for details on our Privacy Policy. All personal details given are securely stored. We do not supply or sell your details to any outside organisation. We will endeavour to take all reasonable care, in so far as it is possible to do so, to keep all details of your order and payment secure, but, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.

12. Affiliate Sites

Affiliates sites are granted links to within the Third Millennium Information Limited and Associated Companies only upon approval and certification of fact and liability.

We are not responsible for examining or evaluating, nor do we warrant the offerings of, any of these businesses or individuals or the content of their Web sites. We do not assume any responsibility or liability for the actions, product and/or content of all these or any third parties.

Care should be taken to view their privacy statements and conditions of use.

13. Trademarks

Third Millennium Information Limited, Third Millennium Publishing Limited and Pardoe Blacker Design Limited Logos are Trademarks of Third Millennium Information Limited. All trademarks used are the property of their respective owners. All trademarks are recognised.

14. Copyright

All Data held on this site is the copyright of Third Millennium Information Limited. All site functionality, graphics, structure and design including source code is the copyright of Third Millennium Information Limited.

15. Governing law and jurisdiction

15.1 This contract is subject to the law of England and Wales. All disputes arising out of this contract shall be subject to the exclusive jurisdiction of the courts of England and Wales. Those who access the site from other locations are responsible for compliance with their local laws and taxes as applicable.

15.2 Any disputes not resolved by normal complaints procedure will be resolved exclusively in the courts of England and Wales under English Law.