FAQ's

Why are our prices so competitive?
Because we are specialists we are able to sell large quantities of the same title and therefore offer highly competitive prices to our customers.

What forms of payment do you accept?
We accept the following debit and credit cards: Visa / Mastercard / Switch / Solo / Delta / Maestro / American Express

When will my card be debited?
You card will be debited on the same day your order is placed.

Is it safe to use my credit / debit card?
Shopping at the Third Millennium website is completely safe. All your order information is enciphered on our secure server before being transmitted to our offices, where it is deciphered on our secure system. However, if you are not happy about giving us your credit / debit card details over the internet you can always call us during the hours of 9.00 am - 5.30 pm GMT (Monday to Friday) on +44 (0)20 7336 0144 or fax us +44 (0)20 7608 1188 and we will process your order in the normal way.

I am buying a book as a present- can I return it if they already have it?
Yes, no problem. Return the book with the relevant paperwork within 30 days and we will refund the cost of the book to you. See our Returns Policy for more details.

If I reserve a book that is due to be published - when will you charge my card?
Your card will be debited on the same day you place your order. Details on planned publishing dates can be found on the individual book details pages.

What happens if I order a book and it is no longer available or out of stock?
We will contact you if there is an abnormally long delay for the despatch of your books and advise you if the title is no longer available and recommend a similar title.

I live outside the UK - will I be charged in my currency?
Yes. You will be charged in the normal currency of your bank account or credit card company. You will however, always be charged in Sterling by Third Millennium and the amount actually charged on your account will be subject to the exchange rate by the banks at the time of processing. You may find that your bank adds a small charge for making a foreign payment. You can always check with your bank if this is the case. Most banks do not charge extra for foreign Visa / Mastercard transactions.

I have placed an order and want to find out when it was despatched.
Please contact us by telephone, email or fax detailing all order details and date and we will respond advising of despatch dates and ETA.

Third Millennium Information Limited
2 - 5 Benjamin Street
London
EC1M 5QL
United Kingdom
T: +44 (0)20 7336 0144
F: +44 (0)20 7608 1188
E-mail: customerservices@tmiltd.com
www.tmiltd.com